Corporate Training and Consulting - Soft Skills and Outsourced Training with KCT

Corporate Training & Consulting Overview Full Corporate Training & Consulting Course List Computer Training Access Database Consulting KCT Creative

Our training solutions specialists will work with you to customize each program and ensure that the training we provide is an integral part of your long term training plan. We will help you sort through training options by providing initial needs assessments and benchmarking, and by matching your needs to appropriate training options. We have sifted through the multitude of training options so you don't have to. We are aligned with the best available trainers/consultants in each specialized area. And because our resources are so extensive, we not only are able to match content to training needs, but to personalities as well. Our training solutions specialists work to understand your business from the inside out. We understand that when you succeed, we succeed.

Ketels Contract Training can provide business skills training courses on almost any topic your company desires. Below you'll find a list of our more popular corporate training courses. Contact us for more information on programs that interest you.

Click here for a full list of available Corporate Training and Consulting courses.

Elder Financial Abuse: The Invisible Epidemic
Call Center Training

Brief Description:

We ask insurance and financial services companies two questions: Is your call center staff able to accurately identify and document the signs of potential elder financial abuse? Are you satisfied with your employees’ ability to flag and refer cases for investigation before customer account requests reach the processing department?

Older people are becoming more and more vulnerable to abuse and exploitation due to loss of cognitive function and reliance on others for help. In 2010, victims of elder financial abuse suffered losses of $2.9 billion. We call it “the invisible epidemic” because most incidents are never reported to authorities. The problem inspired the Elder Justice Act of 2010, and the establishment of the Office of Financial Protection for Older Americans as part of the Financial Regulatory Reform Bill.

Legal exposure may result from inadequate attention to ‘red flags,’ especially if money is leaving your company in the form of insurance claims, annuity payouts or other account distributions. Our trainers frame the issue, identify the red flags, build key listening/communication skills, and train your staff on referral and reporting procedures. Participants will immediately be able to apply these skills to enhance security and confidentiality.

Training is available in face-to-face classroom sessions and e-modules. Notebooks are included. We will customize for you. We’ll help your inbound and outbound phone people, compliance staff and legal department get in sync on this important issue. Call or e-mail Ketels Contract Training today to talk about your needs.

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Client Focused Coaching

Brief Description:

KCT’s experts practice the philosophy of Results Coaching. We will provide customized one-on-one time to address specific leadership-impacting issues.

A focus on solutions is more powerful then dwelling on problems;
Science-based and process-focused, with outcome-driven methodologies to help the individual and organization facilitate positive change;
Provided over six or 12 sessions and includes identifying goals, strategies and specific actions to transform thinking and performance.

Timeline:
Coaching sessions occur over a six- or 12-week period through a combination of face-to-face meetings if possible, phone conversations, e-mail and Skype. The first session is one hour to one-and-a-half hours, and the remaining sessions are one hour in length.

Process

Step One: AssessmentInitial meeting, assess participant’s behavioral style, preferences and tendencies and establish stretch goals with specific measures for the coaching experience. Thereafter, strategies, and a map to achieve the goals will be crafted.

Step Two: Putting it into Action Put the goals and strategies into action. Explore work style and work environment, challenges faced; discuss perceptions, attitudes and beliefs; begin to focus on strengths and opportunities.

Step Three: Review of Insights and Acknowledgment As the coaching opportunity draws to a close, a review is conducted with the individual discussing everything that has been accomplished, what remains to be accomplished and what are major priorities for the individual to further his/her professional career.

Step Four: Post Engagement Feedback Conduct follow-up session; assess what is working, what is not; set new goals for longer term progress. Seek and review feedback on progress made.

Theory The coaching method follows a brain-based approach -- the coach will help facilitate change through better thinking. The approach provides a clear process and is focused on vision and planning.

In addition, this coaching experience is:
•      Self-directed
•      Solutions focused
•      Structured
•      Positive
•      Stretches the client.

Testimonial: "I manage more than 60 employees and hundreds of properties. The professional and personal goals I wanted to work towards seemed overwhelming to me. After our first session I knew this was an experience from which I would benefit greatly. I was not disappointed in the least! Results coaching is the best our company has ever experienced!”

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Ghostwriting

Blogs
Op-eds
Position papers
Speeches
Book chapters
Profiles
Web content
Sell sheets
Newsletters

Writing and researching these and other critically important communication items can usurp all of your time and energy. Don’t spend the wee hours propped up writing instead of resting up for your big presentation. Give our experienced writer your bullet points and let us get you to the first draft, or take it all the way to the finish. Say it how you want it said and hit your deadlines with time enough to rehearse.

Your raw content and all drafts are guaranteed to be treated as private, proprietary & confidential.
Our writer works with you personally, one to one, so that the content and its personality is yours. Our writer is 100% ‘behind the curtain.’

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Compliance Training Series

Note:
All of the following programs are offered as webinars or face-to-face and are delivered by a team of expert attorneys from a law firm in St. Louis.

CLICK HERE to view all Compliance Training Topics

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Leadership Series

Powerful Leadership: To become a person who will “lead” rather than “manage” your team to success, there are many different attributes to embrace. Seminars are designed for managers, supervisors, rising stars and advancing leaders. Each module of the leadership series is essential in making yourself the best leader you can be!

CLICK HERE to view all Leadership Series Topics

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Coming to Consensus

Do you need to get your people on the same page? Prioritizing, making decisions or addressing employee issues is easier when you’ve got buy-in. Knowing where people stand is the first step. Moving ahead with diverse groups on nuanced and sensitive issues is sometimes better achieved with the help of third-party facilitation. Whether you need to interview an external focus group or exercise internal consensus facilitation let KCT help you get the information you need. We have experienced facilitators who understand the need for accuracy and confidentiality.

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Grammar for Grown Ups

Objective:
To brush up on writing and speaking skills and to become aware of the most commonly made spelling, grammar, punctuation, and usage mistakes.

Brief Description:
How much of your fifth grade grammar class have you forgotten? Have other people’s bad grammar habits worn off on you? Do you feel self-conscious about your communication skills? How we express ourselves through language is the key to effectively communicating, both orally and in writing. Re-learn the rules about the most common mistakes and build your confidence!

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Email Etiquette

Objective:
To learn ways to communicate more effectively and efficiently using email.

Brief Description:
We sometimes forget that emails are permanent records of communications. Discover the rules about using email with both internal and external clients. What are some common mistakes we make when we press the “Send” key? Learn when to send an email and when to use the phone.

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Business Writing

Objective:
To learn how to write more effectively on the job.

Brief Description:
We have many ways to communicate: email, phone, text, etc. How do you know which one to choose? Learn how to get your message across so your reader easily understands your meaning. We’ll use the tips learned in the other classes to sharpen our overall communication skills.

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Attitude in the Workplace, Overcoming Negativity

Course Options: 1, 2, 3, or 4 hour program
Brief Description:
By participating in this workshop, you will discover how influential your attitude is to your happiness, success, and the results you get on the job, in your career, and with other people at work and at home.
• Understand the importance of your attitude
• Explore how an attitude is communicated
• Deal with other people's difficult attitudes
• Learn the attitude adjustment techniques
• Employ attitude maintenance strategies

The Basics of Teambuilding: Me, You, Us

Course Options: 1, 2, 3, or 4 hour program
Brief Description:
Successful team members don't work harder, they work smarter. They do the right thing at the right time. A clear understanding of individual roles, in the process of working together toward a common goal, is the first step to creating high performance teams.
• Identify individual strengths and approaches to teamwork
• Clarify each team member's role and responsibilities
• Reinforce the contributions of all team members
• Increase productivity and enhance performance

Running Effective Meetings

Course Options: 1, 2, 3, or 4 hour program
Brief Description:
Meetings are the most costly communication activity in many organizations. Although many of us find that over half of our time is spent interacting with others in meetings, there seems to be a general feeling of frustration when it comes to attending them largely because of ineffective processes, inefficient forms and facilitators who are unable to intervene at crucial moments. If used properly, both the meeting agenda and the action minutes are forms that can be central to keeping members accountable.
• Understand Communication Realities
• Identify Barriers to Listening Effectiveness
• Understand Five Principal Listening Approaches
• Describe 4 roles of Meeting Participation
• Explore Meeting Preparation, Execution, and Follow-up
• Learn the 7 guidelines for holding effective meeting, time efficient meetings

Embracing Change

Course Options: 1, 2, 3, or 4 hour program
Brief Description:
The ability to manage change has become a key competency for those seeking to enhance either their personal or corporate efficiency or effectiveness. This program provides a structured and practical approach to dealing with change. It teaches the importance of proactively managing change and avoiding the knee-jerk reactions that cannot adequately deal with the organizational and human issues that accompany every change.
Skills Obtained:
• Techniques to deal with change
• Learn how to proactively manage change
• Communicate with understanding, effectiveness and ease
• Identify individual strengths and approaches to teamwork

Time Management

Course Options: 1, 2, 3, or 4 hour program
Brief Description:
During this seminar you will take a look at how you manage your time during the day. Identifying ways in which you typically use time effectively and ineffectively will allow you to discover specific ways you can use to improve your time management. Put all this together and you will be able to increase your productivity, enhance the quality of work with less stress and give you a sense of personal satisfaction and accomplishment as a result of achieving more with your time.
Skills Obtained:
• Discover how to increase productivity
• Learn how to meet deadlines
• Understanding how to achieve objectives
• Learn how to maximize quality

Communication

Course Options: 1, 2, 3, or 4 hour program
Brief Description:
Many people look at fellow employees who are good communicators and assume, “They must have always been that way!” Not True. Good communication skills are learned. Effective communication is essential inside the organization as well as outside.
Skills Obtained:
• Understanding the impact of different behavioral styles on communication, motivation and goals
• Accepting the value that different styles bring to the workplace
• Learn how to communicate with people that are different
• Learn the “Trust Model” and how to adapt one’s style to increase the “trust level” in the workplace

Effective Listening: Do you hear what I am saying?

Course Options: 1, 2, 3, or 4 hour program
Brief Description:
What is the most-sought-after, useful and underdeveloped skill employers want in their employees? It is the ability to listen well. Listening is the ability to receive, attend to, interpret and respond to verbal messages and other cues, such as body language, in ways that are appropriate to the purpose of the communication.
Skills Obtained:
• Learn the Five Primary Listening Approaches
• Discover which approach to use in particular situations
• Understand the barriers of effective listening and how to conquer these barriers
• Learn the 10 cardinal rules for listening

Hidden Magic: Creativity in the Workplace

Course Options: 1, 2, 3, or 4 hour program
Brief Description:
Business today demands creative solutions to problems. This seminar explores the “mental locks” inhibiting creativity. Everyone has magic to create new and exciting solutions to today’s challenges. “Mental locks” will still happen, but graduates will have the keys to open their creativity.
Skills Obtained:
• Learn how to identify those locks
• Stimulate your creativity
• Use both logic and intuition
• Generate fresh possibilities

DiSC - Enhancing Performance Through Understanding Yourself and Others

Course Options: 4 or 7 hour program
Brief Description:
Every aspect of our lives is affected by our behavior. Behavioral styles are grouped into four categories: Dominance, influence, Steadiness and Conscientiousness. DiSC identifies your strengths and will help you increase your personal effectiveness. Not only will you understand your own behavior, you will also have a better understanding of other’s behavior.
Skills Obtained:
• Learn about your own behavioral style
• Understand other’s behavior
• Gain commitment and cooperation by learning how to work together

When Cloning Won't Work:
How to Stay Sane at Work & Connected At Home

Course Options: 1, 2, 3, or 4 hour program
Brief Description:
In this hectic world of trying to balance work and life, it is getting harder to stay motivated and positive. This seminar includes many helpful tips that will help you accomplish just that! It starts with mastering the main component of communication; listening. Next learn how to build supportive teams that will help you when the going gets tough. Last, but not least, you will discover how influential your attitude is to your happiness, success, and the results you get on the job and at home. You will learn how to create the ultimate life for yourself by understanding how to “catch” a positive attitude and keep it all year long!

Root Cause Analysis & Problem Solving

Course Options: Suggested timeline is 3, 3-hour sessions
Brief Description:
In today’s business world, organizations want their employees to become problem solvers. They are becoming increasingly aware that people who do the actual work are best positioned to identify and solve problems that arise. This training series is designed to be a facilitative approach to learning, practicing and implementing Problem Solving/Root Cause Analysis techniques in management and supervisory positions.
Skills Obtained:
• Learn the Six attributes of a successful problem solver
• Understand the two stages of problem identification
• Understand the key components of developing a work plan
• Learn the difference between Problem Solving and Root Cause Analysis and how to make the two work together for best results when managing employees
• Definition of Root Cause Analysis (RCA) – What it is and what it isn’t
• What Root Cause Analysis Is:
• What Root Cause Analysis Is Not:
• Steps of conducting RCA
• Identifying actions you can take to keep that something from happening again. The corrective and preventative actions (CAPAs) as well as those used to identify, implement, and measure CAPA.
• The Domino Theory
• Who is on the Team?
• Building the Framework-- Establish categories of potential causes
• Enter possible causes into the diagram of your choice: Fishbone, Interrelationship Diagram, Current Reality Tree
• The Five Whys (and/or the Five-by Five Whys)
• Put all the possible causes to the FERCS test:
• Implementing CAPA
• Life After CAPA
• Sharing additional RCA Resources

HR Consulting

Brief Description:
Many organizations need HR help – whether they’re a growing company that doesn’t have an HR department or a large organization that has an overburdened HR team. In either case, we can help!

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Professional Development

Brief Description:
Many organizations claim that people are their most important asset – and according to The Harvard Business Review (March 2004) that’s pretty smart thinking. Why? Because companies that invest in employee development (double their competitors investment) outperformed the S&P 500 by more than 17%.* Are you investing in your most important asset?

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The Human Side of Quality

Brief Description:
Organizations that have implemented quality programs have invested heavily in learning all of the tools, processes and systems. They know the language – terms like Black Belt, Histogram and Pareto Analysis. And they understand the standard methodology of Design, Measure, Analyze, Improve and Control. Yet, they have not realized the bottom-line results that all of the literature promised. Results can only be realized through people.

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Appreciative Inquiry Retreats

Brief Description:
Appreciative Inquiry is the most uplifting and enlivening process we know for uncovering and unleashing vision. AI is also a proven method for bolstering peoples’ ability to change. Do you want to build stronger teams? Do you need to launch strategic planning? Are you engaged in a culture shift? Or do you just want your company to shake the lead out? Appreciative Inquiry will help lift minds and spirits for those efforts as well.

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HighMiddleLow Performer Conversations

Brief Description:
HighMiddleLow Performer Conversations (sm) is a video-based coaching product, which models the best ways to:
• Re-recruit high performers.
• Help middle performers to build on strengths and tackle weak spots.
• Confront low performers so that essential improvements become possible.
The videos show real leaders having real conversations with real employees. No scripts. Not just theory. The videos show the real deal.

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Lead For Excellence Retreats

Brief Description:
Executives, managers, supervisors or anybody who wants to polish their leadership skills are prime candidates for a WOW Retreat! LEAD FOR EXCELLENCE Institute.

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People Performance Retreats

Brief Description:
Research has made it clear. People skills are not just fluff. People skills count for big results! IQ is great. TQ is fine. But it’s EQ that distinguishes the biggest winners. In fact, plenty of research shows that those with superior self-management and social skills are far more productive than the rest. They don’t just get along better; they actually produce more and better results.

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Accountability and Problem Solving

Brief Description:
We are all answerable to someone for our thoughts and actions. Personal Accountability is about engaging in “accountable” thinking and action that only you and I can decide for ourselves. Blaming and excuses do nothing to move us forward, they only shift the focus away from ourselves. We will be focusing on how to hold ourselves accountable for our actions.

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